FAQ
Do you offer refunds?
Yes, on a case by case basis. Refunds can be made minus the transaction/processing fees cost of 2%.
How long is the delivery time?
Delivery is available across Australia and can take up to 2 weeks.
International delivery will be longer, depending on region.
Can I buy the shirts from the Tszyu Boxing Academy?
Yes we have some stock at the Tszyu Boxing Academy. Call ahead if you wish to check stock levels.
Can I suggest or request items?
We’re open to hearing what Tim’s fans want, send an email to hello@timtszyu.com.au and will review your request.
Do you ship internationally?
At this point the orders through the shop only ship to Australia. If you are outside of Australia, please email hello@timtszyu.com.au for a custom order and we will organise this.
What payment systems do you use?
Currently we use stripe (www.stripe.com). No credit card details are ever saved our website.
If you are using chrome you may see a purple ‘Buy Now’ button, this is also ‘Stripe’ at work. This method is a quick way for you to make a purchase if you’ve allowed Chrome to save your credit card details.
Paypal is in the works and EFT is also available on request.
How long do back orders take?
We always try and buy new stock to fulfil orders as quick as possible. Back orders can take anywhere from 6-8 weeks.
Custom Message Poster – Can I write anything I want?
The custom message poster is currently limited to a drop down selection for the main message and the receiver’s or ‘To’ name. Names must be in English letters. If we identify any inappropriate language, this will not be provided / signed, you will receive an email to change the text.
Can I put a custom request for the delivery?
You cannot specify anything for the delivery, for example; “Do not leave at front door” or “Leave it behind the side entrance”. Our delivery method does not allow for such instructions.
What does ‘Available on backorder’ mean?
This means that there is no stock left of the particular item, you can still make backorder purchase which means you will just need to wait until stock arrives.
Difference in signed cards?
With time, we may update the signed cards you receive as part of the package.